West China Second University Hospital, Sichuan University: Chengdu

International Medical Services

• International medical enquiries: The hospital's official department directory lists an International Medical Center (国际医疗中心). Contact the hospital to identify the receiving team, clinic and campus for your enquiry.

• Consultation language: Include your preferred language when booking. Ask about the specialist's consultation language and arrange interpretation for consultations, investigations and admission paperwork.

• Appointment preparation: Send a concise description of the health concern, the patient's age and relevant existing reports. For a child's appointment, include the parent or guardian's contact details.

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Appointments & Location

• Booking: Use appointment information linked from the official hospital website, including its WeChat booking guidance. For foreign passport holders, ask the receiving service how to complete first-time registration and whether it requires an in-person document check.

• Huaxi Campus — 华西院区: No. 20, Section 3, Renmin South Road, Wuhou District, Chengdu, Sichuan, China (四川省成都市武侯区人民南路三段20号). General enquiry telephone: +86 28 8550 3960.

• Jinjiang Campus — 锦江院区: No. 1416, Section 1, Chenglong Avenue, Jinjiang District, Chengdu, Sichuan, China (四川省成都市锦江区成龙大道一段1416号). General enquiry telephone: +86 28 8857 0307.

• Published telephone enquiry hours: 08:00–12:00 and 13:00–17:00, China time (UTC+8).

• Arrival details: Keep the Chinese hospital name, campus, building, clinic and check-in time from your appointment confirmation. Arrange accommodation and transport around the campus where your appointments are booked.

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Documents to Prepare

• The patient's original passport and appointment confirmation. For a child, ask about the accompanying parent or guardian's identification and any relationship or consent documents needed.

• A short medical history, previous consultation notes, laboratory results, pathology reports and imaging, including DICOM files when available. Ask which records should be translated into Chinese.

• A current medication list and details of known allergies. For pediatric visits, include relevant growth, birth or vaccination records.

• For reproductive medicine, ask the department for its document checklist before booking a treatment-related visit. For pregnancy care, prepare existing maternity records and previous ultrasound and screening results.

• Your insurance card, policy details and any authorisation documents if you intend to claim through insurance.

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Fees & Payment

• Request an estimate for the clinic and services you plan to book. For a procedure or admission, ask for tests, anesthesia, pathology, medicines, room charges and follow-up to be itemized.

• Ask the receiving unit which payment methods it accepts and whether an advance payment or admission deposit is required.

• If using insurance, ask the hospital and insurer about direct settlement for your policy or the receipts and itemized bills needed for reimbursement. Keep hospital charges and separately arranged coordination or interpretation fees clear.

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Reports & Follow-up

• Ask about the language of consultation notes, reports and discharge documents, and whether English versions or document translation can be arranged.

• Before leaving Chengdu, collect available results and ask how to obtain imaging files, copies of records and any outstanding pathology or genetic reports.

• Record the department's follow-up contact method and the timing of any further appointments. Share the clinical team's written plan and reports with your doctor at home.