Privacy Policy

Effective Date: 5/14/2025

Introduction

MedBridge NZ Ltd (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect the personal information of users (“you”) who visit our website and use our services.

1. Information We Collect

We collect personal information when you:

Fill out our online consultation form
Contact us via email, phone, or chat
Subscribe to our newsletter or updates
Book a service through our website
Engage with us for ongoing medical coordination

The types of personal information we may collect include:

Full name
Email address
Phone number
Health-related information (only with your explicit consent)
Travel and accommodation preferences
Emergency contact details

We do not collect payment information through our website. All financial transactions are processed securely through trusted third-party providers.

2. How We Use Your Information

We use your personal information to:

Respond to inquiries and requests
Coordinate consultations with healthcare providers in Shanghai
Assist with travel, visa, and accommodation arrangements
Provide bilingual translation and support services
Maintain communication before, during, and after your medical journey
Send relevant updates or newsletters (only with your consent)

We do not sell or rent your personal information to third parties.

3. Disclosure to Third Parties

We may share your information with trusted third parties for the purpose of delivering our services, such as:

Partner hospitals and medical institutions
Local travel and accommodation service providers
Certified medical translators and assistants

All third parties are required to protect your information in accordance with privacy best practices.

We may also disclose your information if required by law, regulation, or court order.

4. International Data Transfers

Because our services involve coordination with providers in China, your personal and medical information may be transferred internationally. We take all reasonable steps to ensure your information is transmitted securely and only to trusted, vetted partners.

By using our services, you consent to the transfer of your data to providers outside of New Zealand.

5. Data Security

We take your privacy seriously and implement appropriate technical and organizational measures to protect your data from loss, misuse, or unauthorized access. These include:

Secure servers and encrypted communication
Role-based access controls
Regular data audits and backups

6. Your Rights

You have the right to:

Request access to your personal information
Correct or update any information we hold about you
Withdraw consent for the use of your information at any time
Request the deletion of your information, subject to legal obligations

To exercise any of these rights, please contact us at: care@medbridgenz.com

7. Cookies and Analytics

We may use cookies and analytics tools to improve website functionality and user experience. These tools may collect non-personally identifiable information such as browser type, device, and website usage patterns.

You can adjust your browser settings to refuse cookies or be notified when cookies are being used.

8. Third-Party Links

You can adjust your browser settings to refuse cookies or be notified when cookies are being used.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with the effective date clearly stated.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us