Pricing & The 5% Cashback

Q: How exactly does the 5% "Welcome Home" Cashback work?
A: It is a simple, transparent process:

1. You pay a $49 USD Priority Booking Fee to secure our concierge service and hospital appointment.

2. You travel to China and pay the official public rate directly to the hospital (SinoUnited or Jiahui).

3. After your trip, you send us your hospital receipt and a brief review of your experience. We will then wire 5% of your total medical bill directly back to your bank account.

Q: Does the 5% cashback include my $49 Booking Fee?
A: No, the $49 is a separate, one-time fee for our pre-trip logistics and priority booking services. However, because your 5% cashback is calculated from your total hospital bill, the amount you get back (often $60–$150 USD) usually covers your initial fee and puts extra money back in your pocket! You save money overall while gaining full VIP support.

Q: Why do you offer a 5% cashback instead of an upfront discount?
A: We believe in 100% financial transparency. By having you pay the hospital directly, you can be absolutely certain you are getting the true public rate without any hidden middleman markups. Hospitals reward us with a commission for referring international patients. Instead of keeping it all, we rebate 5% back to you to say thank you for trusting MedBridgeNZ.

Services & Guarantees

Q: What exactly does the $49 Priority Booking Fee cover?
A: This fee covers the comprehensive "Pre-trip Medical Logistics" provided by our team, which includes:

• Medical Intake & Matching: Recommending the exact screening package based on your age and health goals.

• Priority Scheduling: Securing your preferred dates and times directly with the hospital's international department.

• Payment Guidance: Step-by-step advice on setting up Alipay/WeChat Pay with your foreign credit cards for a smooth checkout at the hospital.

• Travel Logistics: Advice on hospital locations, transport, and nearby English-friendly accommodations.

Q: Is the $49 fee refundable if my travel plans to China change?
A: Yes, it is 100% risk-free. We understand that international travel plans can change. Your $49 fee is fully refundable at any time up to 72 hours before your scheduled hospital appointment. No questions asked.

The Hospital Experience & Logistics

Q: I don't speak Chinese. Will I face language barriers?
A: Not at all. Both SinoUnited and Jiahui are premier international hospitals catering to expats and foreign visitors. Their doctors and frontline staff are fluent in English. Your entire experience, from the front desk to the examination room, will be in English.

Q: Will my final medical report be in English?
A: Absolutely. You will receive a comprehensive, detailed medical report in English. You can easily share these results with your local GP back in New Zealand or your home country for ongoing care.

Q: Can I claim the screening cost on my health insurance?
A: We will ensure you receive the proper official English medical invoices from the hospital. While many private health insurance policies (like certain Southern Cross plans) offer allowances for international health check-ups, please verify directly with your insurance provider regarding your specific coverage.

Q: Does MedBridgeNZ provide medical advice?

A: No. MedBridgeNZ is a medical tourism agency and concierge service. We do not provide medical advice, diagnosis, or treatment. All medical services are strictly provided by the certified professionals at our partner hospitals.