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Terms of Use

Effective Date: 5/14/2025

Introduction

Welcome to MedBridge NZ Ltd (“we”, “our”, or “us”). By using our website or any services we provide, you (“you” or “the user”) agree to be bound by the following terms and conditions. Please read them carefully before using our site or engaging our services.

1. Services Provided

MedBridge NZ Ltd offers medical travel coordination services to individuals in New Zealand who are seeking medical care in Shanghai, China. Our services include:

  • Initial consultation and needs assessment

  • Referral and appointment coordination with hospitals and doctors

  • Medical translation and bilingual accompaniment

  • Travel and accommodation support

  • General concierge assistance throughout the medical journey

We are not a healthcare provider and do not offer medical diagnoses, treatments, or prescriptions. All medical care is delivered by licensed third-party professionals and institutions in accordance with their own terms and regulations.

2. No Medical Advice

The information on our website is for general informational purposes only and is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always consult your doctor or other qualified health provider with any questions you may have regarding a medical condition.

3. User Responsibilities

By using our services, you agree to:

  • Provide accurate and complete personal, medical, and travel information

  • Communicate in a timely manner with our team

  • Make your own independent decisions regarding treatment options

  • Follow the policies and procedures of the medical institutions you are referred to

We are not liable for any delay, denial, or complications arising from the withholding or misrepresentation of information.

4. Payments and Cancellations

Our consultation and coordination services may require advance payments. These will be clearly communicated and invoiced.

Cancellation policies may vary depending on the specific services or arrangements made with third-party providers such as hospitals, airlines, or hotels. We will do our best to advocate on your behalf, but we are not responsible for non-refundable costs beyond our control.

5. Intellectual Property

All content on this website—including text, images, logos, design elements, and original graphics—is the property of MedBridge NZ Ltd unless otherwise stated and may not be copied, reproduced, or used without our prior written consent.

6. Limitation of Liability

While we take every reasonable effort to ensure safe and smooth service, you agree that MedBridge NZ Ltd shall not be held liable for:

  • Any medical outcome or health-related consequences

  • Delays, cancellations, or disruptions due to external providers

  • Personal or financial losses resulting from your travel or medical care

  • Issues caused by force majeure, including pandemics, natural disasters, or geopolitical changes

7. Third-Party Links and Services

Our website and service offerings may include links or connections to third-party hospitals, translators, airlines, or hotels. We do not control and are not responsible for the practices, content, or performance of these external services.

8. Privacy and Data Use

We take your privacy seriously. Please refer to our Privacy Policy for more information about how we collect, store, and use your personal data.

9. Changes to These Terms

We may update these Terms of Use from time to time without prior notice. Any updates will be effective once posted on this page. Your continued use of our site or services indicates your acceptance of any revised terms.

10. Governing Law

These terms are governed by the laws of New Zealand. Any disputes arising under or in connection with these terms shall be subject to the jurisdiction of the courts of New Zealand.

11. Contact Us

If you have any questions regarding these Terms of Use, please contact us

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