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Frequently Asked Questions (FAQ)

Have questions about receiving medical treatment in China through MedBridgeNZ?
You’re not alone.
Here, we’ve answered the most common questions from patients and families — from how the process works to costs, travel, language support, and more.
If you still have questions, feel free to contact us.

Frequently asked questions

Opening & About MedBridgeNZ Services & Treatment Options Visa, Documents & Travel Prep Process & Timeline Language & On-the-Ground Support Costs, Payment & Insurance Cancellations & Refunds Treatment Quality Aftercare Trust & Legitimacy

What exactly does MedBridgeNZ do?

We’re a New Zealand–based medical concierge service that helps patients access advanced treatments in China —everything from CAR T-cell immunotherapy to complex surgeries. We handle it all: medical-provider matching, visa & travel logistics, accommodation bookings, and provide a bilingual assistant to accompany you every step of the way.

How are you different from a travel agency or a hospital directly?

We are patient advocates. Unlike a travel agency, we understand the medical system and can coordinate both care and logistics. Unlike a hospital, we are neutral and work to match you with the best options — not just one provider.