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Frequently Asked Questions (FAQ)

Considering medical tourism to China? You’re in the right place. This FAQ addresses the most common questions from patients about receiving advanced medical treatment in China. We cover everything from how our medical concierge process works to costs, travel, and language support. If your question isn't answered below, feel free to Contact Us.

Frequently asked questions

Opening & About MedBridgeNZ Services & Treatment Options Visa, Documents & Travel Prep Process & Timeline Language & On-the-Ground Support Costs, Payment & Insurance Cancellations & Refunds Treatment Quality Aftercare Trust & Legitimacy

What exactly does MedBridgeNZ do?

We’re a New Zealand–based medical concierge service that helps patients access advanced treatments in China —everything from CAR T-cell immunotherapy to complex surgeries. We handle it all: medical-provider matching, visa & travel logistics, accommodation bookings, and provide a bilingual assistant to accompany you every step of the way.

How are you different from a travel agency or a hospital directly?

We are patient advocates. Unlike a travel agency, we understand the medical system and can coordinate both care and logistics. Unlike a hospital, we are neutral and work to match you with the best options — not just one provider.