Shanghai Children’s Medical Center: Pediatric Care in Shanghai

International Medical Services

• International department: Established in 2001, SCMC’s International Medical Services / Special Consultation Department serves children and adolescents from overseas as well as local families. Services include general pediatric and specialist outpatient care, child health checks and inpatient care.

• Consultation language: Shanghai’s official international medical service directory lists English services at SCMC. Include your preferred language and any interpreting needs in the appointment enquiry.

• Insurance enquiries: SCMC publishes commercial-insurance direct-billing arrangements. Send your insurance details and planned service to the international department and insurer to arrange any pre-authorization, guarantee of payment or reimbursement paperwork.

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Appointments & Location

• International appointment enquiries: +86 21 3862 6948 or +86 21 3862 6141. Ask for the International Medical Services Department (国际诊疗部) and provide the child’s age, main concern and preferred dates.

• Patient-service WeChat account: “上海儿童医学中心患者服务”. The account provides appointment booking and other outpatient services. Select the campus named in your appointment arrangements.

• Lujiazui campus — 陆家嘴院区: No. 1678 Dongfang Road, Pudong New Area, Shanghai, China (上海市浦东新区东方路1678号). The international service directory lists its location as floors 13–14, No. 101 Beiyuan Road, within the Lujiazui hospital site. Use the building and check-in details supplied with your booking.

• Lujiazui transport: Shanghai Metro Line 6, Shanghai Children’s Medical Center station (上海儿童医学中心站), serves the Dongfang Road campus.

• Zhangjiang campus — 张江院区: No. 161 Tianniu Road, Zhoupu, Pudong New Area, Shanghai, China (上海市浦东新区周浦镇天牛路161号). This is a separate campus in Shanghai International Medical Zone, with blood and cancer services, other pediatric specialties and international medical services.

• Planning your arrival: Keep the Chinese campus name, department, building and appointment time together. Accommodation and transport are easier to arrange once the receiving campus is settled.

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Documents to Prepare

• Prepare the child’s passport or other identity document, the accompanying parent or guardian’s identification, and the appointment confirmation. Ask the receiving service whether proof of guardianship or additional registration documents are needed.

• Bring a concise medical history, recent consultation notes, laboratory results, relevant pathology reports and imaging files. For cancer or blood-disorder enquiries, include previous treatment summaries and dates.

• Include a current medication list, known allergies and relevant surgical history. For a developmental consultation, previous assessments, school observations and therapy reports can provide useful background.

• Keep insurance information and authorization documents with the medical records. Ask the receiving department which records need translation and how to submit files before the visit.

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Fees & Payment

• Request an estimate for the chosen clinic and planned services. For an admission or procedure, ask for tests, anesthesia, pathology, medication, room charges and follow-up to be itemized.

• Ask the international department about accepted payment methods, deposits and insurance settlement for the booked service. Keep hospital charges and any separately arranged coordination or interpreting fees clearly identified.

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Reports & Follow-up

• Arrange the language and format of medical reports before the appointment, including any translation requirements. Ask how to obtain imaging files and copies of the child’s medical records.

• Before leaving Shanghai, collect the available reports and written follow-up instructions. Keep a contact for outstanding results and future appointments, and share the records with the child’s usual medical team at home.