Eye & ENT Hospital of Fudan University: Shanghai

Appointments, Language & Insurance

• Foreign passport registration: Hospital-published guidance describes linking foreign passports to an electronic patient card for online appointments, registration, payment and report access. Use the patient's passport details consistently when creating or linking the record.

• Consultation language: State your preferred language when making the appointment enquiry. Ask about the specialist's consultation language and arrange interpretation for the consultation, tests and admission paperwork as needed.

• Precision Integrated Clinic: Medilink's provider directory lists the 精准一体化门诊 at the Fenyang Road campus, Building 10, fourth floor, with Chinese and English listed as service languages. Ask which appointment pathway applies to your visit.

• Insurance enquiries: For insurance use, send your insurer, policy and proposed service details to the receiving clinic. Ask about network eligibility, pre-authorisation, any guarantee of payment, deposits and reimbursement documents for that appointment.

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Appointments & Locations

• Official booking channels: The hospital's WeChat account is named “复旦大学附属眼耳鼻喉科医院”. The official website is www.fdeent.org. Use the hospital account to identify the clinic and campus, and contact the hospital for help with passport registration or an overseas enquiry.

• Hospital switchboard: +86 21 6437 7134. Ask for the relevant outpatient department or receiving clinic.

• Fenyang campus — 汾阳院区: No. 83 Fenyang Road, Xuhui District, Shanghai, China (上海市徐汇区汾阳路83号).

• Pujiang campus — 浦江院区: No. 2600 Jiangyue Road, Minhang District, Shanghai, China (上海市闵行区江月路2600号). Appointment and navigation listings also use No. 699 Purui Road (浦瑞路699号) for this campus. Keep the entrance specified for your appointment.

• Baoqing Road branch — 宝庆路分部: No. 19 Baoqing Road, Xuhui District, Shanghai, China (上海市徐汇区宝庆路19号).

• Yaohua Road branch / Pudong campus — 耀华路分部／浦东院区: No. 389 Yaohua Road, Pudong New Area, Shanghai, China (上海市浦东新区耀华路389号).

• Arrival details: Save the Chinese campus name, street address, building, department and check-in instructions from your appointment confirmation. Organize transport and accommodation around the receiving campus.

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Documents to Prepare

• Your original passport and appointment confirmation, with matching patient details.

• A concise medical history, previous diagnoses, consultation notes, operation reports and a current medication and allergy list.

• For an eye appointment: previous vision and refraction results, eye pressure readings, OCT or retinal images, visual field tests and relevant surgery records, where available.

• For an ENT appointment: hearing tests, endoscopy reports, relevant CT or MRI images and previous treatment records. For a tumor enquiry, include pathology reports and ask whether slides or tissue blocks are required.

• Original imaging files, including DICOM where available, together with reports. Ask the receiving department which records need Chinese translation and how to submit them.

• Your insurance card, policy details and any pre-authorisation or guarantee-of-payment documents.

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Fees & Payment

• Request an estimate for the clinic, consultation and planned investigations. For a procedure or admission, ask for separate details of surgery, anesthesia, implants or devices, pathology, medication, room charges and follow-up.

• Check the payment methods accepted by the receiving clinic and the deposit arrangements for an admission. Ask for hospital charges and separately arranged translation, interpretation or coordination fees to be itemized.

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Reports & Follow-up

• Ask how to obtain consultation notes, investigation results, imaging and discharge records, and which documents can be issued in English or translated.

• Before leaving Shanghai, collect the available results and the clinical team's follow-up instructions. Record how to receive outstanding reports, contact the department and arrange the next appointment.