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United Family Healthcare logo- 和睦家医疗

Shanghai United Family Hospital 

As China’s first JCI-accredited international medical group, UFH Shanghai operates 2 hospitals and 8 clinics across the city. With 110+ inpatient beds and 500+ medical staff from 30 countries, we deliver Western-standard care to 90+ diplomatic missions and Fortune 500 companies in Shanghai.

Key Highlights

  1. Integrated Care Model

    • #1 Maternity Program: 75% expat delivery market share, Level III NICU support

    • Pediatric Emergency: US-board certified pediatricians with 24/7 Child Life specialists

    • Senior Health: Cognitive decline prevention programs with geriatric MDT

  2. Global Healthcare Access

    • Fast-track referrals to Johns Hopkins Hospital & Mayo Clinic

    • 16-language interpretation (including Spanish/Arabic)

    • Bilingual EMR accessible via "My UFH" App

  3. Specialty Advancements

    • Oncology: TOMO Radiotherapy + overseas proton therapy coordination

    • Cardiology: Hybrid OR for minimally invasive cardiac surgery

    • Sports Medicine: FIFA Medical Centre of Excellence partner

  4. Corporate Health Leadership

    • Direct billing with 102 insurers (Aetna, Ping An Global)

    • Executive health programs for 200+ MNCs

    • Expat concierge: Home visits & emergency medication customs clearance

Shanghai United Family Hospital exterior facade

Accredited Excellence

  • Gold Standards: JCI (19 consecutive years), CAP Lab Accreditation

  • Infection Control: Negative-pressure isolation rooms, real-time OR air quality monitoring

  • Privacy: Strict "One Patient One Room" policy

Shanghai United Family Hospital reception area

Key Specialties & Departments

  • Obstetrics and Gynecology (妇产科):

    • Shanghai United Family Hospital provides comprehensive care for women, covering pregnancy, childbirth, and various gynecological conditions.

    • The hospital is particularly recognized for its high-quality prenatal care and child delivery services, having been the birthplace for many children in Shanghai. A patient's experience highlights the hospital's capability in facilitating comfortable vaginal births after cesarean (VBAC).

    • OB/GYN is a key focus area for United Family Healthcare (UFH), serving as a significant driver for attracting new patients and forming a foundational part of its "life-cycle" healthcare model.

    • The department offers personalized obstetric services and advanced treatments for gynecological issues such as endometriosis and fibroids.

  • Pediatrics (儿科):

    • This department specializes in pediatric healthcare, focusing on diagnosing and treating common childhood illnesses, addressing growth and development concerns, and providing essential preventive care through a team of experienced pediatricians.

    • Pediatrics is a primary service and a significant driver of business growth for UFH, aligning with its "life-cycle" model to provide continuous care from birth onwards.

    • Pediatric services are available at multiple Shanghai United Family facilities, including its main hospitals and satellite clinics like the Xintiandi Clinic.

  • General Practice (全科) / Family Medicine:

    • The General Practice department offers primary healthcare services, including general medical consultations, disease prevention strategies, and the ongoing management of chronic conditions for patients across all age groups.

    • Family Medicine is a core offering within the UFH network, often serving as the initial point of contact for patients and facilitating referrals to more specialized care when necessary.

    • Through its "hub and spoke" model, UFH enables patients to access primary care conveniently at outpatient clinics before being referred to hospitals for specialized treatment.

  • Stomatology (口腔科) / Dental Clinic:

    • The Dental Clinic at SHU is proficient in a range of dental services, including oral examinations, dental restorations, orthodontics, and the treatment of various oral diseases like periodontitis.

    • Dental services are an integral part of UFH's comprehensive "life-cycle" healthcare coverage. Specific dental clinics and services are available across the Shanghai network, including the Fengshang Clinic and planned facilities.

  • Dermatology (皮肤科) / Dermatology and Aesthetic Center:

    • This department addresses a broad spectrum of skin problems, such as acne, eczema, psoriasis, and various skin infections, employing advanced diagnostic and treatment methodologies.

    • Dermatology is identified as a key area for current and future business expansion within the UFH network, alongside its aesthetic services.

    • Services are accessible at main hospitals and clinics such as the Xintiandi Clinic.

  • Rehabilitation Medicine (康复医学科) / Rehabilitative Medicine:

    • SHU's Rehabilitation Medicine department is dedicated to assisting patients in recovery from injuries, surgical procedures, or chronic conditions, offering physical, occupational, and speech therapies.

    • UFH provides comprehensive rehabilitation services, including general rehabilitation and specialized postpartum rehabilitation.

    • The United Family Rehabilitation Hospital in Beijing further highlights UFH's commitment to this field, specializing in orthopedic, neurological, and cardiac rehabilitation, and utilizing unique approaches like hydrotherapy and hyperbaric therapy.

  • Ophthalmology (眼科) / Eye Clinic:

    • The Ophthalmology department is expert in the diagnosis and treatment of eye diseases, such as cataracts, glaucoma, and refractive errors, in addition to providing ophthalmic examinations and vision correction services.

    • Ophthalmology is one of the specialties positioned for significant current and future growth within the UFH healthcare system. The expansion of the Puxi hospital in 2019 enhanced its capacity for services like ophthalmology.

  • Otolaryngology (耳鼻喉科) / ENT Clinic (Ear, Nose, Throat):

    • This specialty focuses on the treatment of conditions affecting the ear, nose, and throat, including but not limited to sinusitis, otitis media, and laryngeal diseases.

    • UFH plans to establish new integrated clinical centers of excellence that will include enhanced ENT services.

  • Internal Medicine (内科):

    • Internal Medicine manages a range of internal medical conditions, such as cardiovascular diseases, respiratory diseases, and diabetes, offering thorough medical evaluations and treatments.

    • This is a core service line within UFH's comprehensive healthcare offerings and is also integrated into specialized care areas like cancer treatment at the New Hope Oncology Center.

  • Surgery (外科):

    • The Surgery department performs various surgical procedures, including general surgery, orthopedic surgery, and minimally-invasive surgeries, prioritizing patient safety and recovery.

    • UFH is a leader in advanced surgical technology in China, being the first private hospital in the country to acquire a da Vinci robotic surgical system, and currently possessing one of only two such systems in private hospitals. It also has one of only three robotic-arm assisted orthopedic surgical MAKO machines in China.

    • The da Vinci Robotic Surgery Center at Beijing United Family Hospital (BJU) utilizes advanced approaches for urological, gynecological, thoracic, and thyroid surgeries. Surgery is recognized as a high-margin specialty and a key area for business growth.

  • Anesthesiology (麻醉科) / Anesthesiology & Pain Management:

    • This department is crucial for providing anesthesia services during surgeries and comprehensive pain management, ensuring patient comfort and safety throughout medical procedures.

    • Anesthesiology is a standard medical service offered across all UFH facilities.

  • Medical Imaging (医学影像科) / Radiology/Imaging:

    • The Medical Imaging department utilizes advanced imaging techniques, including X-ray, CT scans, and MRI, to facilitate accurate disease diagnosis and provide high-quality imaging services.

    • The Shanghai United Family Hospital (Changning) specifically offers MRIs, ultrasounds, and X-rays. The relocated Puxi hospital in Shanghai is equipped with a new 3.0T MRI machine. These services are available 24/7.

  • Laboratory Medicine (检验科) / Laboratory:

    • The Laboratory conducts a wide array of tests, including blood tests, urine tests, and microbiological analyses, to support accurate diagnosis and treatment.

    • UFH facilities are equipped with clinical laboratories and provide blood banking services. The laboratory at Shanghai United Family Hospital (Changning) operates 24/7. Beijing United Family Hospital's pathology department holds certification from the College of American Pathologies (CAP), a global leader in laboratory quality assurance.

  • Medical Checkup Center (体检中心):

    • This center provides comprehensive health check-up services, emphasizing preventive care and the early detection of potential health issues.

    • UFH's commitment to prevention-focused primary care is a key aspect of its managed care network, aiming to enhance the recognition and value of preventative health services.

Services for International Patients

  • Comprehensive International Medical Services

    • Multilingual Support and English Services: Shanghai United Family Hospital (SHU) provides full English services and boasts a multilingual medical team from over 20 nationalities. This diverse team includes medical professionals from countries such as the US, Canada, and the UK, offering a level of care that some users find to be "far far better than the traditional Chinese hospitals". The hospital's laboratory and pharmacy also operate 24/7, staffed with English-speaking personnel.

    • 24/7 Emergency and Critical Care: All three Shanghai United Family Healthcare (UFH) branches offer 24-hour emergency care. The Shanghai United Family Hospital (Changning Campus) specifically features a 24/7 emergency room equipped to handle acute surgical emergencies, neonatal intensive care, and adult intensive care. The Pudong branch's emergency room is open daily from 5 pm to 9 am. UFH's Vice President of Medical Affairs and Chief Physician, Dr. DJ Hamblin-Brown, is on the specialist register for Emergency Medicine, ensuring high standards in emergency care. For many years, UFH was one of the "very few private emergency rooms in Shanghai".

    • Specialized Departments and Medical Excellence: SHU offers a wide range of specialized departmental services, with a particular focus on several key areas:

      • Obstetrics & Gynecology (妇产科): This department provides comprehensive women's health care, covering pregnancy, childbirth, and various gynecological conditions like endometriosis and fibroids. SHU is well-known for its prenatal care and child delivery services, where "many a Shanghai kid was born". Updated delivery and prenatal care packages are available. 

      • Pediatrics (儿科): This specialty focuses on child health, including the diagnosis and treatment of common childhood illnesses, monitoring growth and development, and providing preventive care, supported by an experienced team of pediatricians. 

      • Orthopedic & Sports Medicine (骨科与运动医学): SHU offers this specialized service. UFH is committed to enhancing this area, planning to hire more talent and implement innovative treatments, such as robotic joint replacements. UFH notably possesses one of only three robotic-arm assisted orthopedic surgical MAKO machines in China.

      • Other Key Specialized Departments: SHU provides services in Anesthesiology, Cardiology, Dental Clinic, Dermatology and Aesthetic Center, Endocrinology, ENT Clinic (Ear, Nose, Throat), Eye Clinic, Family Medicine, Gastroenterology, Internal Medicine, Laboratory, Mental Health, Pharmacy, Plastic Surgery and Aesthetic Services, Radiology/Imaging (including MRIs, ultrasounds, and X-rays), Rehabilitative Medicine (including post-partum rehabilitation), Surgery, Urology, and Traditional Chinese Medicine. UFH also offers Medical Checkup services through its Medical Checkup Center. The hospital network continually invests in high-acuity services like robotics and advanced imaging, with UFH being the first private hospital in China to have a da Vinci robotic surgical system.

    • Insurance and Direct Billing: SHU has direct billing relationships with most major commercial insurance companies, covering approved insurance plans, with over 40 insurers listed, including Bupa and Allianz. While UFH is considered a "high-cost provider" by some patients, meaning insurance might require a higher copay, United Family Healthcare is actively exploring new commercial insurance products primarily for local Chinese patients. This initiative aims to broaden access to premium care by reducing out-of-pocket expenses.

  • Convenient Access and Patient Experience

    • Appointment Methods: Patients can schedule appointments via a 24-hour hotline. The Appointment Center is 400-639-3900, and the 24hr ER Hotline is +86-21-2216-3999. Appointments can also be made through the WeChat/APP, which features an English interface and supports passport registration. For on-site convenience, self-service kiosks are available that accept passports or WeChat QR codes for registration.

    • Required Documents: When visiting the hospital, patients are advised to bring their passport and visa copy, any relevant medical records (English or Chinese preferred), and their insurance card if they plan to use direct billing services.

    • Fees & Payment Options:

      • Self-Pay: Consultation fees generally range from approximately ￥500–1,600 RMB, while emergency services cost approximately ￥800–2,400 RMB. 

      • Insurance Settlement: Direct settlement is available for approved insurance plans, simplifying the payment process for insured patients.

    • JCI International Accreditation and Quality Standards: Shanghai United Family Hospital and other UFH facilities are Joint Commission International (JCI) certified. This accreditation signifies adherence to stringent international healthcare standards, encompassing detailed audits of care standards, hospital processes, and operational benchmarks. JCI accreditation is periodically updated, requiring reaccreditation every three years. UFH's commitment to these standards extends to transparency, infection control, medical records management, medical ethics, patient confidentiality, and peer review. The United Family Healthcare brand is widely recognized in China as a symbol of quality and safety.

    • VIP Services: The hospital offers VIP services, including priority scheduling for complex cases. These services cater to China's affluent population and expatriates, who seek private healthcare as public hospitals often have restrictions on VIP services.

  • Network of United Family Healthcare

    • Shanghai Facilities and Locations: In Shanghai, United Family Healthcare (UFH) operates a robust network, including Shanghai United Family Hospital (Changning Campus) located at 699 Pingtang Lu, Shanghai United Family Pudong Hospital at 1598 Xinjinqiao Lu, and Shanghai United Family Hospital (Jing'an Campus) at Beijing Xi Lu 1314. Additionally, UFH has several affiliated clinics in Shanghai: United Family Fengshang Clinic at 673 Yunle Lu, United Family Quankou Clinic at 8 Quankou Lu, and United Family Xintiandi Clinic at Suite 402, 85 Taoyuan Lu. The Changning campus, formerly known as Shanghai Puxi United Family Hospital (PXU), relocated to a new site in 2019, which is approximately three times larger, allowing for an expanded service scope and enhanced medical imaging capabilities, including MRIs, ultrasounds, and X-rays. UFH plans further expansion in the eastern region, particularly within the affluent Yangtze River Delta.

    • Nationwide Presence: United Family Healthcare (UFH) is a leading provider of premium healthcare services in China, operating under the UFH brand across the country. It maintains an extensive network of private hospitals and affiliated ambulatory clinics in China's more affluent cities. UFH was a pioneer in the Chinese private healthcare sector, opening its first hospital in Beijing, Beijing United Family Hospital (BJU), in 1997, which was considered a "testing ground" for a new private healthcare regulatory regime. UFH operates on a "hub and spoke" model, featuring a central hospital supported by several nearby clinics, enabling comprehensive care and patient loyalty. Locations include Beijing, Shanghai, Guangzhou, Tianjin, Qingdao, Shenzhen (under development, expected to open in mid-2021), Bo'ao (Hainan province), and Hong Kong.

    • International Desk: For further assistance, the International Desk can be reached at +86-21-2216-3900.

United Family Healthcare reception area

Disclaimer:
The information on this page about Shanghai United Family Hospital is sourced from the hospital's official website and other authoritative sources. We strive to keep it accurate and current, but please note that details may change. Always refer to the official hospital website or contact the hospital directly for the latest information on services, schedules, and facilities.

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Note: This is provided for informational purposes only and should not be taken as medical advice. For diagnosis or treatment, consult a qualified healthcare professional.

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