Visiting a TCM Hospital in Shanghai: Language, Costs and Records
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Evidence last checked: 19 October 2026
If you’re arranging a visit to a TCM hospital in Shanghai, choosing a hospital can still leave a few things unclear. Will the consultation be in English, what will the fee include, and which records can you take home?
Begin with the hospital’s booking contact and agree what the first visit will include. Put language support, an itemised estimate and a clinical summary into that discussion. If you’re helping a parent or partner, getting these details in writing gives you a shared plan before you book travel.
Which TCM Hospital in Shanghai Should You Contact?
The table brings together published services and booking information. Start with the clinical service you need, then look at how each provider handles international enquiries.
Provider | Services and booking information | Where to begin |
Yueyang Hospital | An integrative medicine hospital with acupuncture, Tuina and rehabilitation services, plus an International Medical Department with bilingual assistance. | Contact the international department about the relevant specialty and visit arrangements. |
Jiahui Health | TCM services including acupuncture and Tuina within a hospital and clinic network; individual doctor profiles list languages and locations. | Enquire through the International Office, specifying the doctor or Shanghai location where relevant. |
Longhua Hospital | Preventive-care services include health examinations, constitution assessment and TCM interventions. The hospital also has an International Medical Centre. | Request the current individual clinical booking route and service details. |
Sources: Yueyang, Jiahui and Longhua official publications.[1,4–9]
Yueyang: Use the Dedicated International Contact
Yueyang’s hospital website lists its International Medical Department at:
Address: 3rd Floor, Building 2, No. 110 Ganhe Road, Shanghai.
Telephone: +86 21 5598 2333.
Email: intl.dept@shyueyanghospital.com.[1]
An older Shanghai government directory says its listed email address does not support reservations. Yueyang’s own information describes email booking and publishes the dedicated address above. Use that international-department contact for an appointment enquiry.[1–3]
Yueyang also lists locations on Qinghai Road and Wanping South Road. Keep the exact campus and building in your appointment confirmation, particularly when a named specialist or service is involved.[1]
Jiahui: Start with the Clinician and Location
Jiahui’s TCM service page links to doctor profiles. XI Yunhu, MD, for example, lists Mandarin and English, with locations at Jiahui International Hospital in Shanghai and Jiahui Health in Jing’an.[5,6] The International Office can be contacted at internationaloffice@jiahui.com.[7]
Longhua: Confirm the Individual Booking Route
Longhua Hospital has a preventive-care department offering health examinations, constitution assessment and TCM interventions, as well as an International Medical Centre.[8,9] To arrange an individual consultation, contact the hospital or ask your coordination team to confirm the appointment channel, relevant department and language support.
What Should Be Settled Before You Book Travel?
Begin with what you want to discuss and any relevant diagnosis or records. The hospital can identify the clinical appointment to request. If you’re still deciding between Tuina and physiotherapy, understanding their different roles can help you describe your enquiry.
[EDITORIAL INTERNAL LINK: A2 — Tuina vs Massage vs Physiotherapy in China; add manually.]
Be clear about the clinic route too. Hospitals may list ordinary outpatient appointments, specialist clinics, special-service clinics (特需) and international services. Use the hospital’s actual booking category when requesting a fee.
The clinic or the team coordinating your visit can bring the details together in one written confirmation:
The clinician or department, clinic type, date and exact address.
Language support for the consultation, treatment instructions and written records.
An itemised first-visit estimate, with any treatment-dependent costs identified separately.
A clinical note or visit summary, its language and delivery arrangements.
A contact for changes or outstanding information.
Shanghai’s public guidance lists a passport for hospital registration. Bring the passport used for booking; the clinic can explain any additional online registration steps.[10]
The clinician may decide on tests, treatment or further visits at the first consultation. If new checkup results are needed, book the discussion for when those results will be available.
[EDITORIAL INTERNAL LINK: B1 — adding a TCM consultation to a health checkup in China; add manually.]
Will Your Consultation and Records Be in English?
Yueyang describes Chinese–English assistance with specialist appointments, tests and record translation. Jiahui lists languages for individual TCM doctors, while its International Office describes language support and medical-report preparation.[4,6,7]
The person handling your booking may be different from the clinician you see. If tests, treatment or exercise instruction involve other staff, agree how communication will work at those stages too. You need room to explain your history, understand the clinician’s advice and ask questions before agreeing to care.
Ask which documents can be supplied in English and which would need translation. “English records” could mean a hospital-issued English clinical note, a Chinese record with a translation, or a separately prepared summary. Name what you need, especially if a clinician at home has requested a particular document.
A useful request is:
Please confirm who will help me communicate during the consultation and any treatment or tests, and what written instructions and clinical records I can receive in English.
Include any additional language or communication needs in the same enquiry. That gives the clinic or coordination team a clearer brief than a general request for “English service”.
How to Compare Costs Before You Commit
To compare costs, ask each provider to estimate the same first appointment, including the language support and records you need. Have tests, treatment and medicines listed separately where the plan depends on the clinician’s assessment. Jiahui’s International Office offers fee estimates on request.[7]
Start with the Same First Appointment
For an initial enquiry, you could use this scope:
Please quote an initial TCM consultation at the named clinic, the language support I require and a clinical summary afterwards. Please list tests, treatments or medicines separately if their cost will depend on the consultation.
You can send this directly to the hospital or ask your coordination team to collect and clarify the replies. Adjust the wording to the support you need.
Cost component | What makes the estimate comparable |
Consultation | First visit or review, clinician where available, clinic type and what the fee covers |
Language support | Stages covered, who provides it and whether charged separately |
Clinical records | Document type, language and preparation or translation fees |
Tests, treatment and medicines | Confirmed inclusions separated from items dependent on assessment |
Practical support | Accompaniment, transport, accommodation and any concierge charges identified separately |
Read the Inclusions Before Comparing the Total
Suppose one estimate covers a consultation, while another also includes interpretation and an English visit summary. Their totals describe different arrangements. First identify the services you need, then compare the cost of providing them.
Some items can be quoted before the visit; others may remain provisional until the clinician has assessed you. Ask how additional charges will be explained before you agree to them. The estimate should also state any deposit, payment requirements, validity period and cancellation or rescheduling terms.
If you intend to claim insurance, ask your insurer whether the specific clinic and planned services are covered, and whether authorisation or particular documents are required. Obtain this confirmation even when the hospital offers direct billing.[11]
Leave with Records Your Next Clinician Can Use
The records you take home should help your next clinician understand what was assessed, what was done and what the hospital advised next. CDC guidance recommends requesting overseas medical records in English and sharing them with subsequent healthcare professionals.[11]
Ask for a clinical note or visit summary giving the date, clinician, findings and assessment, and any treatment provided. Add relevant test reports, imaging and prescriptions, so your clinician at home can understand the visit and discuss what comes next.
Keep the hospital’s follow-up instructions with that summary. These may cover a review appointment, prescribed medicines or exercises, depending on the care provided. Have anything unclear explained by the hospital team while you can still raise questions.
Keep bills and receipts for payment or insurance purposes, alongside the clinical documents. Preserve the hospital’s original records with any corresponding translations, clearly identifying each. A translation should convey the clinician’s record faithfully.
[EDITORIAL INTERNAL LINK: English medical reports and DICOM checklist; add manually.]
Arrange Delivery for Anything Still Pending
You may leave with some documents while others are still being prepared. List what remains outstanding, who will send it, the expected availability given by the hospital and the delivery method.
Agree who will explain any outstanding results as well as who will send them. If a remote consultation is needed, ask the hospital whether it can arrange one and how to book it.
Before leaving, know what you have, what is still pending and who will explain it.
If You Need Help Between Appointments
If you’re arranging rehabilitation for someone who needs help with washing, dressing or moving around, the plan also needs to cover time outside the clinic.
Ask the hospital team to establish the clinical care requirements, whether outpatient visits or admission are appropriate, and any medical conditions affecting travel. The family or coordination team can then organise the agreed nursing, daily assistance, accessible transport and accommodation.
Make the responsibilities clear: an interpreter, a hospital companion and a nurse perform different roles. Accommodation arrangements should specify any assistance actually provided. Settle these details before committing to a stay that depends on them.
Frequently Asked Questions
Can I Use a Foreign Passport to Register at a Shanghai TCM Hospital?
Shanghai’s public guidance lists a passport for hospital registration. Use the same identity details for booking and check-in. The clinic can explain additional steps for its online system or your overseas phone number.[10]
Does an English-Speaking TCM Doctor Mean the Whole Visit Is in English?
A doctor’s language listing describes that clinician. Agree how communication will work during any tests or treatment, and how written instructions and records will be provided.
Can I Compare Ordinary Outpatient and International Clinic Prices?
Compare the inclusions first: clinician, clinic type, language support and records. Include any additional charges for interpretation, documents and other support you need before comparing totals.
Is Acupuncture or Tuina Included in the Consultation Fee?
The estimate should identify whether treatment is included or charged separately. If the treatment plan depends on the first consultation, distinguish confirmed charges from costs still to be determined.
What If My Records Are Not Ready Before I Leave Shanghai?
Agree which documents remain pending, who will send them and how you will receive them. Arrange any clinical explanation with the hospital team, and keep those contact details with your records.
Help Coordinating Your Shanghai Hospital Visit
MedBridgeNZ is an Auckland-based medical concierge provider helping international visitors coordinate hospital appointments in China. We can help with booking enquiries, language support and hospital accompaniment, request and clarify itemised hospital estimates, and arrange medical-record translation and transfer.[12]
Share your preferred provider, dates, language needs and any appointment details you already have. We can help clarify what still needs to be arranged, including how the visit fits your travel and accommodation plans.
Clinical assessment and treatment decisions remain with the hospital team.
References
This guide draws on official hospital pages and Shanghai public-service information reviewed on 19 October 2026, with CDC guidance supporting the documentation and follow-up discussion. Published services are distinguished from arrangements that depend on the individual appointment. Contact details and service conditions may change.
Yueyang Hospital. 医院概貌 / An Introduction to Yueyang Hospital.
Yueyang Hospital. 上海中医药大学附属岳阳中西医结合医院国际医疗部.
International Services Shanghai. Yueyang Hospital of Integrated Traditional Chinese and Western Medicine Affiliated to Shanghai University of TCM.
Yueyang Hospital. 上海中医药大学附属岳阳中西医结合医院国际医疗部专家团队介绍. 18 November 2025.
Jiahui Health. Traditional Chinese Medicine.
Jiahui Health. XI Yunhu, MD.
Jiahui Health. International Patients Services.
Longhua Hospital. 中医预防保健科. 20 July 2023.
Longhua Hospital. 欧非友城官员走进龙华医院 沉浸式体验海派中医文化魅力. 17 September 2026.
International Services Shanghai. How to see a doctor at a local hospital.
CDC Yellow Book. Medical Tourism. 2026 edition; page dated 23 April 2025.
MedBridgeNZ. Services.
